Secrets aura cozumel room types1/4/2024 We understand the importance of providing a safe and pleasant environment for our guests, and we will take immediate steps to rectify these concerns. We apologize for the lack of proper lighting and slippery conditions on the stairs, as well as any inconvenience caused by ongoing maintenance. We will promptly address these maintenance issues and conduct a thorough inspection of our facilities to prevent such occurrences in the future. Your safety and comfort are our top priorities, and we are genuinely sorry for any inconvenience caused. It's disheartening to know about the water leakage in your room during the rain, the missing door to your bathroom, and the malfunctioning air conditioning. Your detailed feedback is crucial for our improvement, and we want to assure you that we take these matters seriously. Please accept our sincere apologies for the disorganized check-in process, the issues with your room, and the overall disappointments you experienced. We deeply regret to learn about the challenges you encountered during your recent stay at our resort. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Dive into the Caribbean at nearby world-renowned dive sites explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Light up the night with live nightly entertainment and activities. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel.
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